We want every Maison PUR'T experience to feel right. If something is not as expected, we are here to help.
For hygiene reasons, opened or used cosmetic products cannot be returned. This applies to all skincare products once the seal has been broken.
We accept returns in the following cases:
Every return request is reviewed individually by Maison PUR'T. We are committed to finding the right solution for each situation.
If your order arrives damaged, please photograph the packaging and product upon receipt and contact us immediately at hello@maisonpurt.com or WhatsApp. We will arrange a replacement or refund promptly.
To request an exchange, contact our Concierge within 7 days of delivery with your order reference and the reason for exchange. Exchanges are subject to product availability.
Once your return is received and inspected, we will process your refund within 5 business days. As all orders are cash on delivery, refunds are issued via bank transfer or mobile payment upon confirmation.
To initiate a return or exchange, contact us at hello@maisonpurt.com or +212 6 72 42 24 46 with your order reference.