Last updated: July 2026
At Maison PUR'T, we stand behind every product we create. If something is not as expected, we are committed to finding a fair resolution.
For hygiene reasons, opened or used cosmetic products cannot be returned or refunded. This applies to all skincare products once the seal has been broken.
Every refund or return request is reviewed individually by our team. We are committed to responding within 24 hours and finding the right solution for each situation.
As all Maison PUR'T orders are cash on delivery, eligible refunds are issued via bank transfer or mobile payment (CIH, Attijariwafa, Orange Money, etc.) within 5 business days of return confirmation.
Contact us at hello@maisonpurt.com or +212 6 72 42 24 46 with your order reference and the reason for your request.